Thomas A. Limoncelli on O'Reilly Broadcast tag:broadcast.oreilly.com,2008-08-07://53 2010-03-15T11:30:00Z Movable Type Pro 4.21-en Unmotivated to document a process? Pick the things you hate! tag:broadcast.oreilly.com,2010://53.39346 2010-03-15T11:30:00Z 2010-03-15T11:30:00Z [If you are in the NYC region, I'll be speaking at PICC in May.] (I originally wrote this for system administrators, but it applies to other fields too.) The hardest part of writing documentation is getting started. It is hard... Thomas A. Limoncelli [If you are in the NYC region, I'll be speaking at PICC in May.] (I originally wrote this for system administrators, but it applies to other fields too.) The hardest part of writing documentation is getting started. It is hard... End every helpdesk request on a good note tag:broadcast.oreilly.com,2010://53.39345 2010-03-12T00:15:12Z 2010-03-12T00:15:12Z One thing we've learned from the (relatively) new field of behavioral economics is that people tend to remember the pain towards the end of something, not the total pain. Thus if a painful surgery ends with a long period of... Thomas A. Limoncelli One thing we've learned from the (relatively) new field of behavioral economics is that people tend to remember the pain towards the end of something, not the total pain. Thus if a painful surgery ends with a long period of... Spending 10 minutes to save 1 tag:broadcast.oreilly.com,2009://53.37199 2009-06-16T01:32:24Z 2009-06-16T01:32:24Z I've been looking for simple things I can do make my life more convenient. By "simple" I mean they have to take less than 10 minutes to accomplish. I'll gladly trade 10 minutes to solve 1 minute of frustration (or... Thomas A. Limoncelli I've been looking for simple things I can do make my life more convenient. By "simple" I mean they have to take less than 10 minutes to accomplish. I'll gladly trade 10 minutes to solve 1 minute of frustration (or...