Hey Andy,
I've never forgotten this piece, and I was just now looking for it to include in a blog post. I am glad that you have kept it available. Seriously, it has been a touchstone for me. I cannot tell you how many times I have thought about it.

I wrote to you back in '99 to ask for permission to use it in a paper for school. So, still at O'Reilly, eh? I'm now a reference librarian and all-purpose public-access computing enabler, so I'm very much in the trenches, helping people learn to use computers and navigate the Internet.

How to use a mouse, how to save a file, how to get and use an e-mail account, how to apply for jobs, public assistance, unemployment compensation, student loans, are all everyday concerns for our users.

So I think I am qualified to offer my opinion, that we are making headway. There is cause for optimism, I think. You all did well when you built this thing. It has stood the test of time.